Refund policy
Return & Refund Policy
We want you to be 100% satisfied with your purchase. If something goes wrong:
Defective or damaged
If your product arrives damaged or defective, we will replace the item.
To request a replacement, please contact us within 14 days of receiving your order and provide photos of the damaged or defective product.
Replacements will be processed after review and approval.
Return
Return shipping costs are the customer's responsibility.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately.
To process your return efficiently, please provide a photo of the damaged or incorrect item.
We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Products used or damaged by the customer
Cancellation Policy
Orders can be canceled before shipment.
Once the order has been shipped, cancellations are no longer possible; returns must follow the return procedure.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and inform you if the refund has been approved.
If approved, the refund will be automatically processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@kraftdiamond.com
Unclaimed / Undelivered Parcels
If a parcel is returned to us because it was not collected within the allotted time at the pickup point, the shipping address provided was incomplete or incorrect, or the carrier was unable to deliver the parcel, the parcel will be considered unclaimed and will neither be refunded nor reshipped free of charge.